Contact Us
ā” āā ā¦ āā ā”Contact Us
Weāre here to help with your Orenvardenā¢ order.
How to Reach Us
Email service@orenvarden.com or call +86 13751128998. Customer service hours are 8:00 AM ā 10:00 PM Daily. We aim to respond to inquiries within 24 hours.
Questions About an Existing Order
Include your order number, the email address used at checkout, and a short description of your question so we can locate your order.
Problems With Your Order
For damaged, defective, incorrect, or incomplete orders, contact us with your order number, a description of the issue, and clear photographs of the item and packaging. Please report these issues within 7 calendar days of delivery.
Before Returning an Item
Contact customer support before sending anything back. Do not automatically send merchandise to our registered business address. We will provide the appropriate instructions after reviewing your request.
Response Time
Our team aims to reply within 24 hours. Customer service hours: 8:00 AM ā 10:00 PM Daily.