FAQ
ā” āā ā¦ āā ā”FAQ
Answers to common questions about our hair accessories and your order.
Who operates Orenvardenā¢?
Orenvardenā¢ is owned and operated by Beijing Juhuisuan Technology Co., Ltd..
What does Orenvardenā¢ sell?
Childrenās hair accessories, including bows, clips, headbands, scrunchies, elastics, and sets.
Will every piece look exactly like the photos?
Colors and small details may vary slightly due to lighting, display settings, and product batches. Material differences from the description should be reported to support.
Are small variations considered defects?
Minor, nonmaterial variations are not necessarily defects. Contact us if an item has a material problem.
How long does order processing take?
Orders are usually processed within 2ā4 business days after payment confirmation. Some orders may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated carrier transit is 10ā15 business days after dispatch. These are estimates rather than guaranteed arrival dates.
How much does shipping cost?
Available shipping charges appear at checkout before you place your order.
Where are orders shipped from?
Orders may be fulfilled from our facilities or designated fulfillment partners; the origin can vary by order.
Will I receive tracking information?
When tracking is available, we send it to the email address used at checkout.
What if tracking stops updating?
Allow time for carrier scans, then contact customer support with your order number if the status remains unchanged.
What if tracking says āDeliveredā but I cannot find my package?
Check your mailbox, household members, neighbors, and the carrier first; then contact support with your order number.
Can I cancel or change an order?
Contact support promptly. Changes or cancellations may not be possible once fulfillment begins. No cancellation fee applies when successfully canceled before fulfillment.
What is the return period?
Request a return within 30 calendar days after confirmed delivery.
How do I request a return?
Email support with your order number, reason, and relevant photos. Wait for instructions before shipping anything.
Where should I send my return?
Use only the address supplied by support after your request is approved; do not send it to the registered business address.
Who pays for return shipping?
The cost depends on the reason for return. We address confirmed errors attributable to us under the Return & Refund Policy; preference-based return shipping may be the customerās responsibility.
How long does an approved refund take?
We initiate eligible refunds to the original payment method within 5ā10 business days after approval; your bank may need additional time.
What if my item arrives damaged or incorrect?
Contact support within 7 calendar days of delivery with your order number and photographs.