Return & Refund Policy
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How to request a return, exchange, or approved refund.
Return Window
Request a return within 30 calendar days after confirmed delivery. Contact support within the return period and before sending any product.
Starting a Return Request
Email service@orenvarden.com with your order number, reason for the request, and relevant photographs or video. Our team will review it and provide instructions when appropriate.
Return Eligibility
Returned items generally must be unused, in their original condition, and with original packaging and included components. We review eligibility based on the item and reason for return.
Product Variations & Materials
Minor differences in color or appearance caused by lighting, screens, or production batches do not automatically indicate a defect. Contact support for a material discrepancy.
Return Address & Authorization
Do not automatically send merchandise to our registered business address. Returns require instructions from customer support; unauthorized shipments may delay resolution.
Non-Returnable Items
Certain personalized, hygiene-sensitive, used, materially altered, or damaged items may be ineligible where permitted by law. Any applicable restriction should be reviewed before purchase.
Damaged, Defective, Incorrect, or Incomplete Orders
Contact support within 7 calendar days after delivery with your order number, clear photos of the item, and packaging so we can assess the issue.
Return Shipping Costs
For a confirmed problem attributable to us, we will provide the applicable return or replacement solution. For a preference-based return, the customer may be responsible for return shipping. No restocking fee is charged for an approved return.
Returning the Package
Follow the instructions issued by support. Use a trackable shipping method when instructed and retain the shipping receipt; do not ship until your request has been reviewed.
Inspection & Refund Timing
After an eligible return is received, inspected, and approved, we initiate the refund to the original payment method within 5ā10 business days. Your financial institution may take more time to post the credit.
Refund Method
Refunds are generally issued to the original payment method. If that is unavailable, contact support to discuss a lawful alternative.
Exchanges
Contact support about an eligible exchange. Availability and the nature of the issue determine the appropriate solution.
Order Cancellation
Contact support as soon as possible. Cancellation may not be possible once fulfillment starts. No cancellation fee is charged for a successful cancellation before fulfillment.
Consumer Rights
Nothing in this policy limits any nonwaivable consumer rights available under applicable law.